Update - Configurations have been restored for all affected assets, all systems are now operating normally. Historical measurements and derived indicators for affected systems may be wrong between March 03, 2026, 10:17 and March 05, 2026, 13:03.
Mar 05, 2026 - 13:09 CET
Monitoring - A fix for the root cause has been rolled out. We have restored the configuration for affected assets. We are still investigating a small number of potentially impacted systems. Historical measurements are impacted. We are evaluating options for applying a data fix.
Mar 04, 2026 - 18:09 CET
Identified - The issue has been identified, we are working on a fix.
Mar 04, 2026 - 15:57 CET
Investigating - Assets where reverse flow is enabled are being treated as forward flow. This impacts the local EMS optimization and measurements.
Mar 04, 2026 - 15:57 CET
Frontend
Degraded Performance
90 days ago
99.96
% uptime
Today
Public API
Degraded Performance
90 days ago
99.96
% uptime
Today
Private gridBox API
Operational
Platform Components (beta)
Operational
90 days ago
99.96
% uptime
Today
Measurement ingestion
Operational
90 days ago
100.0
% uptime
Today
Asset inventory management
Operational
90 days ago
100.0
% uptime
Today
Measurement processing
Operational
90 days ago
100.0
% uptime
Today
Measurement aggregation
Operational
90 days ago
99.96
% uptime
Today
Measurement API
Operational
90 days ago
100.0
% uptime
Today
Backend HTTP API
Operational
90 days ago
100.0
% uptime
Today
Backend gRPC API
Operational
90 days ago
100.0
% uptime
Today
Cloud-to-Cloud integration
Operational
90 days ago
99.61
% uptime
Today
Live View
Operational
90 days ago
100.0
% uptime
Today
Webhook Delivery
Operational
90 days ago
100.0
% uptime
Today
Flex Layer
Operational
90 days ago
100.0
% uptime
Today
Third Party
Operational
Frontend Email Delivery
Operational
Frontend Authentication API
Operational
AWS ec2-eu-central-1
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Mar 7, 2026
No incidents reported today.
Mar 6, 2026
No incidents reported.
Mar 5, 2026
Unresolved incident: Assets with Reverse Flow enabled misbehaving.
Resolved -
This incident has been resolved. All data has been fixed.
Mar 4, 17:23 CET
Monitoring -
A fix was deployed and we are monitoring the results. The migrate endpoint is working normally again.
Mar 3, 15:41 CET
Update -
The problem was isolated, affecting only the a small subset of users migrated today. We are preparing to deploy the fix tomorrow. We are preparing a script to fix the data that was ingested wrongly on our database.
Mar 2, 17:57 CET
Update -
The fix is being tested on staging. The bug affected the migration endpoint. The impact was identified as only the EVs migrated this morning.
Mar 2, 15:56 CET
Identified -
We have identified the issue and are working on a fix.
Mar 2, 14:59 CET
Investigating -
We are currently investigating this issue.
Mar 2, 14:33 CET
Completed -
The scheduled maintenance has been completed.
Mar 3, 20:27 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 18:00 CET
Scheduled -
We will update and adjust the compute instance types to better match current load patterns. During the maintenance window, there will be multiple brief (a few minutes) interruptions, as we update a number of services.
Feb 9, 19:20 CET
Resolved -
This incident has been resolved.
Feb 23, 16:22 CET
Monitoring -
A fix has been implemented, it is again possible to activate or deactivate the 14a EnWG feature for individual assets. We will continue to monitor.
Feb 23, 16:08 CET
Update -
We are continuing to work on a fix for this issue.
Feb 23, 15:57 CET
Identified -
It is currently not possible to activate or deactivate the 14a EnWG feature for individual assets. We have identified the root cause and are working on a solution.
Feb 23, 15:56 CET