All Systems Operational
Frontend ? Operational
90 days ago
99.96 % uptime
Today
Public API ? Operational
90 days ago
99.96 % uptime
Today
Private gridBox API ? Operational
Platform Components (beta) Operational
90 days ago
99.98 % uptime
Today
Measurement ingestion Operational
90 days ago
100.0 % uptime
Today
Asset inventory management Operational
90 days ago
100.0 % uptime
Today
Measurement processing Operational
90 days ago
99.97 % uptime
Today
Measurement aggregation Operational
90 days ago
99.98 % uptime
Today
Measurement API Operational
90 days ago
100.0 % uptime
Today
Backend HTTP API Operational
90 days ago
99.97 % uptime
Today
Backend gRPC API Operational
90 days ago
99.96 % uptime
Today
Third Party Operational
Frontend Email Delivery Operational
Frontend Authentication API Operational
AWS ec2-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - To address recent incidents and minimize the risk of disruptions during the upcoming maintenance, we have decided to postpone the upgrade to January. This additional time will help us thoroughly test the update to ensure stability and reliability.
We apologize for any inconvenience this may have caused and appreciate your understanding.

Dec 03, 2024 - 16:06 CET
Scheduled - There is a maintenance window scheduled on Tuesday, December 10th from 6pm to 8pm CET. The maintenance is scheduled outside of normal business hours to no interfere with business operations of Xenon users. As always, we aim to keep your business impact as minimal as possible. You might experience short downtimes of a few minutes at the time within the window where we scale down the platform services (incl. gridX API, and customer front-ends and mobile app).
The local Energy Management System and Dynamic Load Management on the gridBoxes will not be affected. Time-of-Use optimization decisions are marginally impacted, as we expect a short processing delay of the latest asset states.

Nov 18, 2024 - 10:38 CET
Past Incidents
Dec 5, 2024

No incidents reported today.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024
Postmortem - Read details
Nov 27, 15:05 CET
Resolved - Notifications are again being processed as expected.
Search has been backfilled ensuring all assets can be found.

Nov 21, 17:30 CET
Monitoring - The fix has been deployed and we have confirmed we have returned to normal operation. We're monitoring the changes, and working on backfilling the missing assets in Search and Notifications.
Nov 21, 16:43 CET
Update - Update on the impact of this incident: Asset List is not impacted. Xenon Search and Notifications are impacted, and will have to be backfilled after the issue is solved.
Fix is being deployed.

Nov 21, 16:12 CET
Update - We are continuing to work on a fix for this issue.
Nov 21, 15:17 CET
Identified - We have identified an issue of missing asset create events, resulting in new asset information to be missing on the Asset List and Xenon Search. We have identified the issue and are working on a solution. No data has been lost.
Nov 21, 15:16 CET
Postmortem - Read details
Nov 26, 14:59 CET
Resolved - Live measurements were restored around 11:30pm yesterday evening. We monitored the systems through the evening and they have been running smoothly.
Nov 21, 09:45 CET
Update - We are continuing to monitor for any further issues.
Nov 20, 23:13 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 23:13 CET
Update - We're scaling out raw measurement caching.
Nov 20, 22:11 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 21:45 CET
Investigating - We are currently experiencing a disruption in our data processing for live measurements
Nov 20, 21:37 CET