All Systems Operational

Uptime over the past 90 days. View historical uptime.
Frontend Operational
90 days ago
99.96 % uptime
Today
Public API Operational
90 days ago
99.96 % uptime
Today
Private gridBox API Operational
Platform Components (beta) Operational
90 days ago
99.99 % uptime
Today
Measurement ingestion Operational
90 days ago
100.0 % uptime
Today
Asset inventory management Operational
90 days ago
100.0 % uptime
Today
Measurement processing Operational
90 days ago
100.0 % uptime
Today
Measurement aggregation Operational
90 days ago
99.96 % uptime
Today
Measurement API Operational
90 days ago
100.0 % uptime
Today
Backend HTTP API Operational
90 days ago
100.0 % uptime
Today
Backend gRPC API Operational
90 days ago
100.0 % uptime
Today
Cloud-to-Cloud integration Operational
90 days ago
100.0 % uptime
Today
Live View Operational
90 days ago
100.0 % uptime
Today
Webhook Delivery Operational
90 days ago
100.0 % uptime
Today
Flex Layer Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
Frontend Email Delivery Operational
Frontend Authentication API Operational
AWS ec2-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Database Maintenance Mar 3, 2026 18:00-21:00 CET

We will update and adjust the compute instance types to better match current load patterns. During the maintenance window, there will be multiple brief (a few minutes) interruptions, as we update a number of services.
Posted on Feb 09, 2026 - 19:20 CET
Feb 10, 2026
Processing of gridbox scans delayed
Resolved - The processing of scans has caught up, we will keep monitoring.
Feb 10, 15:27 CET
Monitoring - The processing of finished scans is delayed, they are taking longer than usual to show up on the Xenon FE and via API.
We have identified the root cause and have released a fix.
Feb 10, 13:30 CET
Measurement aggregation impacting Historical data
Resolved - The backfill was completed successfully. No data was lost. Operations are back to normal since 9am
Feb 10, 10:35 CET
Monitoring - We are monitoring the data backfill.
Feb 10, 09:44 CET
Update - We have mitigated the issue and historical data is being aggregated again. We are working on processing the data between 2:30am and 9am and expect the data to be backfilled in a few hours. No data has been lost.
Feb 10, 09:36 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 10, 08:49 CET
Investigating - Since 3:30 this morning, we are experiencing issues with measurement aggregation affecting the historical data. We are investigating.
Feb 10, 08:10 CET
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026
Flex Layer is experiencing issues - no constraints being sent
Resolved - This incident has been resolved.
Feb 2, 14:00 CET
Monitoring - The issues have been resolved and the flex layer is back to normal. We will continue to monitor.
Feb 2, 10:54 CET
Identified - An external AWS database services is degraded and therefore causing performance issues.
Feb 2, 10:54 CET
Investigating - We are currently investigating this issue.
Feb 2, 10:31 CET
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Re-linking of EVs failing for a minority of users
Resolved - From Jan 20th until Jan 28th 17:50 CET, EVs were failing to link if unlinked and linked again 3 times in a row. The total percentage of EVs affected is only 0,5%. These were still charging, but not considered in the energy use optimization process.
Jan 28, 05:30 CET
Jan 27, 2026

No incidents reported.

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