Assets with Reverse Flow enabled misbehaving
Monitoring - A fix for the root cause has been rolled out. We have restored the configuration for affected assets. We are still investigating a small number of potentially impacted systems.
Historical measurements are impacted. We are evaluating options for applying a data fix.
Mar 04, 2026 - 18:09 CET
Identified - The issue has been identified, we are working on a fix.
Mar 04, 2026 - 15:57 CET
Investigating - Assets where reverse flow is enabled are being treated as forward flow. This impacts the local EMS optimization and measurements.
Mar 04, 2026 - 15:57 CET
Uptime over the past 90 days. View historical uptime.
Frontend Degraded Performance
90 days ago
99.96 % uptime
Today
Public API Degraded Performance
90 days ago
99.96 % uptime
Today
Private gridBox API Operational
Platform Components (beta) Operational
90 days ago
99.96 % uptime
Today
Measurement ingestion Operational
90 days ago
100.0 % uptime
Today
Asset inventory management Operational
90 days ago
100.0 % uptime
Today
Measurement processing Operational
90 days ago
100.0 % uptime
Today
Measurement aggregation Operational
90 days ago
99.96 % uptime
Today
Measurement API Operational
90 days ago
100.0 % uptime
Today
Backend HTTP API Operational
90 days ago
100.0 % uptime
Today
Backend gRPC API Operational
90 days ago
100.0 % uptime
Today
Cloud-to-Cloud integration Operational
90 days ago
99.61 % uptime
Today
Live View Operational
90 days ago
100.0 % uptime
Today
Webhook Delivery Operational
90 days ago
100.0 % uptime
Today
Flex Layer Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
Frontend Email Delivery Operational
Frontend Authentication API Operational
AWS ec2-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 4, 2026
Newly migrated cloud EV systems are not being optimised
Resolved - This incident has been resolved.
All data has been fixed.
Mar 4, 17:23 CET
Monitoring - A fix was deployed and we are monitoring the results.
The migrate endpoint is working normally again.
Mar 3, 15:41 CET
Update - The problem was isolated, affecting only the a small subset of users migrated today.
We are preparing to deploy the fix tomorrow.
We are preparing a script to fix the data that was ingested wrongly on our database.
Mar 2, 17:57 CET
Update - The fix is being tested on staging.
The bug affected the migration endpoint.
The impact was identified as only the EVs migrated this morning.
Mar 2, 15:56 CET
Identified - We have identified the issue and are working on a fix.
Mar 2, 14:59 CET
Investigating - We are currently investigating this issue.
Mar 2, 14:33 CET
Mar 3, 2026
Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 3, 20:27 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 18:00 CET
Scheduled - We will update and adjust the compute instance types to better match current load patterns. During the maintenance window, there will be multiple brief (a few minutes) interruptions, as we update a number of services.
Feb 9, 19:20 CET
Mar 2, 2026
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
14a EnWG partial outage
Resolved - This incident has been resolved.
Feb 23, 16:22 CET
Monitoring - A fix has been implemented, it is again possible to activate or deactivate the 14a EnWG feature for individual assets.
We will continue to monitor.
Feb 23, 16:08 CET
Update - We are continuing to work on a fix for this issue.
Feb 23, 15:57 CET
Identified - It is currently not possible to activate or deactivate the 14a EnWG feature for individual assets.
We have identified the root cause and are working on a solution.
Feb 23, 15:56 CET
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
gridBoxes and their assets wrongly displayed as offline
Resolved - This incident has been resolved.
Feb 19, 16:29 CET
Monitoring - Affected gridBoxes and their assets are now back online, Time of Use is running again. We will keep monitoring.
Feb 19, 15:29 CET
Update - A fix is being deployed.
Feb 19, 15:16 CET
Update - We are continuing to work on a fix for this issue.
Feb 19, 14:24 CET
Identified - The issue has been identified, we are working on a fix.
Feb 19, 14:08 CET
Investigating - A portion of our gridBoxes and their associated assets are displayed as offline in Xenon/Phoenix and via API. The boxes are in reality fully functional, however Time of Use is affected.
We are investigating a potential root cause, from what we think is a faulty release.
Feb 19, 14:06 CET
Feb 18, 2026

No incidents reported.

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