June 2025

No incidents reported for this month.

May 2025

Historical Energy Measurements partially missing
Closing this incident as the major issues have been addressed. We will continue to correct the old calculations due to DST in the coming days.
May 28, 11:09 - 23:54 CEST
Adding gateways to systems not working
Between 10:49 and 13:26 CEST, trying to add a gateway to a system would fail. A fix was rolled out to production at 13:26 CEST.
May 16, 10:00 - 10:00 CEST
Some calls to PATCH and DELETE /gateways/{id}/appliances/{id} failing w/ 405
For one hour, some PUT and PATCH calls against /gateways/{id}/appliances/{id} were returning 405 errors. The issue was fixed at 11:44 CEST.
May 5, 10:30 - 10:30 CEST

April 2025

System access in the admin dashboard not possible for some accounts
For some accounts, access to systems was not possible from the admin dashboard for about 20h. There might be still some issues in the search within admin dashboard while the search index catches up. No data was lost.
Apr 29, 11:00 - 11:00 CEST
[Scheduled] Database Maintenance
We have completed our maintenance window and all services are operational again.
Apr 15, 19:42 - 20:01 CEST
System and Asset Lists temporarily unavailable
During Sunday night the service serving System and Asset Lists on Xenon was temporarily unavailable between 20:45-22:41. The services needed to be manually restarted by our engineers to restore service operation. No data was lost, and all services are back online. We are investigating the root cause and will make sure that in the future the status page will be updated promptly if this component is experiencing issues. We apologise if has caused you issues.
Apr 6, 20:30 - 20:30 CEST