Update - We are continuing to monitor for any further issues.
Nov 20, 2024 - 23:13 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 2024 - 23:13 CET
Update - We're scaling out raw measurement caching.
Nov 20, 2024 - 22:11 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 2024 - 21:45 CET
Investigating - We are currently experiencing a disruption in our data processing for live measurements
Nov 20, 2024 - 21:37 CET
Frontend ? Operational
90 days ago
99.96 % uptime
Today
Public API ? Operational
90 days ago
99.96 % uptime
Today
Private gridBox API ? Operational
Platform Components (beta) Degraded Performance
90 days ago
99.98 % uptime
Today
Measurement ingestion Operational
90 days ago
100.0 % uptime
Today
Asset inventory management Operational
90 days ago
100.0 % uptime
Today
Measurement processing Degraded Performance
90 days ago
99.97 % uptime
Today
Measurement aggregation Operational
90 days ago
99.98 % uptime
Today
Measurement API Operational
90 days ago
100.0 % uptime
Today
Backend HTTP API Operational
90 days ago
99.97 % uptime
Today
Backend gRPC API Operational
90 days ago
99.96 % uptime
Today
Third Party Operational
Frontend Email Delivery Operational
Frontend Authentication API Operational
AWS ec2-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
There is a maintenance window scheduled on Tuesday, December 10th from 6pm to 8pm CET. The maintenance is scheduled outside of normal business hours to no interfere with business operations of Xenon users. As always, we aim to keep your business impact as minimal as possible. You might experience short downtimes of a few minutes at the time within the window where we scale down the platform services (incl. gridX API, and customer front-ends and mobile app).
The local Energy Management System and Dynamic Load Management on the gridBoxes will not be affected. Time-of-Use optimization decisions are marginally impacted, as we expect a short processing delay of the latest asset states.

Posted on Nov 18, 2024 - 10:38 CET
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Unresolved incident: Live Measurements unavailable.

Nov 19, 2024
Postmortem - Read details
Nov 19, 17:36 CET
Resolved - This incident has been resolved.
Nov 19, 15:25 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 11:55 CET
Update - We have recovered to processing the most recent data, live data is available again and backfills for historic data are ongoing while we monitor system performance.
Nov 19, 10:15 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 19, 08:15 CET
Investigating - We are currently experiencing a disruption in our data processing. We are currently investigating.
Nov 19, 07:29 CET
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Resolved - This incident has been resolved.
Nov 12, 17:28 CET
Update - We are continuing to monitor for any further issues.
Nov 12, 17:23 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 16:57 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 15:20 CET
Investigating - We are currently experiencing a disruption in our data processing and calculating pipeline. The impact is limited to aggregations (e.g. live and 15 minute aggregations) and availability of user facing measurement data.
Nov 12, 15:20 CET
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Resolved - This incident has been resolved.
Nov 7, 17:24 CET
Monitoring - We have recovered to processing the most recent data, backfills for historic data are ongoing while we monitor system performance.
Nov 7, 13:53 CET
Update - We are currently experiencing a disruption in our data processing and calculating pipeline. The impact is limited to aggregations (e.g. live and 15 minute aggregations) and availability of user facing measurement data. Forecasting is functioning but quality might be marginally impacted by lower data availability.
There is no impact on EMS functionalities.
We are currently not aware of any data loss and we are in the process of catching up to the tip of most recent data.

Nov 7, 12:52 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 7, 08:52 CET
Update - We are continuing to investigate this issue.
Nov 7, 08:18 CET
Investigating - We are currently investigating this issue.
Nov 6, 23:00 CET