All Systems Operational

Uptime over the past 90 days. View historical uptime.
Frontend ? Operational
90 days ago
99.89 % uptime
Today
Public API ? Operational
90 days ago
99.89 % uptime
Today
Private gridBox API ? Operational
Platform Components (beta) Operational
90 days ago
99.96 % uptime
Today
Measurement ingestion Operational
90 days ago
99.88 % uptime
Today
Asset inventory management Operational
90 days ago
99.98 % uptime
Today
Measurement processing Operational
90 days ago
99.98 % uptime
Today
Measurement aggregation Operational
90 days ago
99.98 % uptime
Today
Measurement API Operational
90 days ago
99.98 % uptime
Today
Backend HTTP API Operational
90 days ago
99.95 % uptime
Today
Backend gRPC API Operational
90 days ago
99.96 % uptime
Today
Third Party Operational
Frontend Email Delivery Operational
Frontend Authentication API Operational
AWS ec2-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Database Maintenance Apr 15, 2025 18:00-20:00 CEST

We will upgrade the engine versions of our inventory databases to the most recent versions for increased stability and performance. We will update and increase the compute instance types to better match current load patterns. Additionally, we will move traffic related to assets/appliances over to a new database.
During the maintenance window, you will experience two brief (a few minutes) interruptions of our services.
Posted on Mar 25, 2025 - 13:48 CET
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Reduced number of gridBox measurements and EMS decisions
Resolved - This issue is resolved.
Mitigating the original issue brought back the monitoring part for Enphase inverters, but left EMS capabilities inactive.
This was resolved with a subsequent fix. Since then both monitoring and EMS capabilities are back for the affected inverters.
We'll publish a post-mortem as soon as we've processed all information.
Mar 27, 17:26 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 15:25 CET
Identified - We've identified a race condition within the Enphase driver and are working on a hot fix to bring those systems up again. Systems using a different configuration appear to be unaffected.
Mar 27, 15:07 CET
Investigating - We are currently investigating an issue within our edge infrastructure
Mar 27, 14:52 CET
Mar 26, 2025
API Errors on /gateway/.../scans
Resolved - The fix is working as expected. We'll post a post mortem within the week.
Mar 26, 11:30 CET
Monitoring - A fix has been deployed, the /gateways/.../scans endpoint is back up.
We're seeing expected behavior and continue monitoring.
Mar 26, 11:19 CET
Update - We are about to roll out an optimized version of the endpoint in question.
Mar 26, 10:41 CET
Identified - We're experiencing an elevated level of API errors on the /gateway/.../scans endpoint.
This is due to the mitigation of the previous incident tonight and a conscious decision to safeguard operations during the night.

The effect is that you'll see 404s on that endpoint, i.e. gateway scans cannot be retrieved.
XENON dashboard will show an empty list of scans.

We'll keep it like this through the night and bring it back tomorrow.
We apologize for having caused you issues.
Mar 25, 21:42 CET
Mar 25, 2025
Partial/Temporary Outage
Postmortem - Read details
Apr 2, 15:40 CEST
Resolved - This incident has been resolved.
Mar 25, 21:22 CET
Update - The issue is solved. Systems are back.
Mar 25, 20:57 CET
Update - The fix is in place, public API and Frontend are back. We are working on fixing a degradation on gridBox measurements.
Mar 25, 20:37 CET
Update - We are continuing to work on a fix for this issue.
Mar 25, 20:11 CET
Update - We are continuing to work on a fix for this issue.
Mar 25, 20:07 CET
Update - We can trace down the issue to a single endpoint. Implementing a fix to short circuit this endpoint now.
Mar 25, 19:40 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 18:37 CET
Update - We are continuing to investigate this issue.
Mar 25, 17:54 CET
Investigating - We are currently investigating this issue.
Mar 25, 17:36 CET
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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