There is a maintenance window scheduled on Tuesday, December 10th from 6pm to 8pm CET. The maintenance is scheduled outside of normal business hours to no interfere with business operations of Xenon users. As always, we aim to keep your business impact as minimal as possible. You might experience short downtimes of a few minutes at the time within the window where we scale down the platform services (incl. gridX API, and customer front-ends and mobile app). The local Energy Management System and Dynamic Load Management on the gridBoxes will not be affected. Time-of-Use optimization decisions are marginally impacted, as we expect a short processing delay of the latest asset states. Posted on
Nov 18, 2024 - 10:38 CET
Resolved -
This incident has been resolved.
Nov 19, 15:25 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 19, 11:55 CET
Update -
We have recovered to processing the most recent data, live data is available again and backfills for historic data are ongoing while we monitor system performance.
Nov 19, 10:15 CET
Identified -
The issue has been identified and a fix is being implemented.
Nov 19, 08:15 CET
Investigating -
We are currently experiencing a disruption in our data processing. We are currently investigating.
Nov 19, 07:29 CET
Resolved -
This incident has been resolved.
Nov 12, 17:28 CET
Update -
We are continuing to monitor for any further issues.
Nov 12, 17:23 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 12, 16:57 CET
Identified -
The issue has been identified and a fix is being implemented.
Nov 12, 15:20 CET
Investigating -
We are currently experiencing a disruption in our data processing and calculating pipeline. The impact is limited to aggregations (e.g. live and 15 minute aggregations) and availability of user facing measurement data.
Nov 12, 15:20 CET
Resolved -
This incident has been resolved.
Nov 7, 17:24 CET
Monitoring -
We have recovered to processing the most recent data, backfills for historic data are ongoing while we monitor system performance.
Nov 7, 13:53 CET
Update -
We are currently experiencing a disruption in our data processing and calculating pipeline. The impact is limited to aggregations (e.g. live and 15 minute aggregations) and availability of user facing measurement data. Forecasting is functioning but quality might be marginally impacted by lower data availability. There is no impact on EMS functionalities. We are currently not aware of any data loss and we are in the process of catching up to the tip of most recent data.
Nov 7, 12:52 CET
Identified -
The issue has been identified and a fix is being implemented.
Nov 7, 08:52 CET
Update -
We are continuing to investigate this issue.
Nov 7, 08:18 CET
Investigating -
We are currently investigating this issue.
Nov 6, 23:00 CET