XENON and API is down

On 2026-01-02, our API gateway stopped routing traffic around 08:04 UTC. This caused a 68‑minute outage (08:05–09:13 UTC) with 100% request failure for all customer-facing services like:

• http://api.gridx.de
• http://my.gridx.de
• http://xenon.gridx.ai

The issue was identified through monitoring and resolved by working with the vendor to restore normal gateway operation. All affected endpoints are reachable again.

Root Cause

A third-party vendor misconfiguration incorrectly invalidated our API gateway license, causing gateway instances to stop serving traffic for all services routed through it.

Resolution

• Investigated failed requests and gateway behavior using existing monitoring and logs.
• Engaged the vendor to restore normal operation of the gateway.
• Verified recovery via monitoring.

Action Items

• We are working with the vendor to get better visibility into licensing status.
• We are looking into adding more ingress redundancy to reduce possible single points of failure.