A bug in the routing logic of our white-label end user apps caused users to be routed to the commissioning wizard instead of their dashboards on opening the app.
The bug affected users with systems initially provisioned before 2025-07-28. It has been deployed and active between 2025-12-08 11:43 AM CET and 2025-12-10 01:26 PM CET, as well as between 2025-12-11 11:35 AM CET and 2025-12-11 12:11 PM CET, but might have affected some users still up to 24h after mitigation due to CDN and browser caching.
Some of the affected users proceeded to go through the commissioning wizard flow again (by clicking on the Start, Next or Back buttons), which caused the wizard status of their systems having been reset from DONE to other states such as STARTCODE or WELCOME in our database. Due to this, these users were still stuck in the commissioning wizard even after the bug in the app has already been fixed. Most of these can access their dashboards again since their system’s data had been corrected by us by 2025-12-11 02:59 PM CET.
A small number of affected users with hybrid inverters triggered a new scan of assets through the commissioning wizard, but were unaware that the rediscovered hybrid inverter required manual adjustments through the commissioning wizard (such as setting the hybrid inverter’s type). This led to these hybrid inverters having been wrongly labeled as type UNKNOWN in our database, which rendered them not controllable by the EMS (e.g. for time of use optimization) and had them fall back to self-sufficiency optimization. For most of them, we could recover the previous hybrid PV inverter configuration by 2025-12-12 11:45 AM CET and made them controllable by the EMS again. The remaining ones are being are being investigated and fixed manually.
We verified, that no §9 EEG control boxes were among systems with broken hybrid inverter configuration.