Some gridBoxes are stuck applying a firmware update.

Incident Report for gridX GmbH

Resolved

This incident has been resolved.
Posted Nov 06, 2025 - 17:49 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 06, 2025 - 16:54 CET

Update

We are continuing to investigate this issue.
Posted Nov 06, 2025 - 16:28 CET

Update

We are continuing to investigate this issue.
Posted Nov 06, 2025 - 16:09 CET

Update

We are continuing to investigate this issue.
Posted Nov 06, 2025 - 16:07 CET

Update

We are continuing to investigate this issue.
Posted Nov 06, 2025 - 16:04 CET

Update

We are continuing to investigate this issue.
Posted Nov 06, 2025 - 16:04 CET

Update

Duplicate instances of certain assets types created after a gridBox firmware release, which causes processing issues further down the line.

EMS for the affected boxes is offline at the moment.
Posted Nov 06, 2025 - 15:19 CET

Investigating

We are currently investigating this issue.
Posted Nov 06, 2025 - 15:13 CET
This incident affected: Platform Components (beta) (Measurement ingestion, Asset inventory management, Measurement processing, Measurement aggregation, Live View) and Public API.